Retention Consultant - South Yarra BMW

Ready to make your skills count with a team that values you? Bring your work ethic, initiative & customer focus, and drive your exceptional career.

Exceptional experiences – for customers & your career

Do you want to be part of a high-performing business that treats you like family?

At Jowett Motor Group, we exist to deliver exceptional experiences - for our customers, our team members, and our brand partners.

From buying a car, to building a career, to creating meaningful partnerships, exceptional experiences make life better for everyone. As a progressive, family-owned, award-winning group with multiple BMW and Honda dealerships, we get to make that happen every day.

It takes a team to win, and our team is growing - which is why we need you.

Join us as a Retention Consultant - SY BMW and help us achieve excellence - for our clients, our business and brand partners, and your rewarding career.

About the opportunity:

As our highly valued Retention Consultant, you will form an integral part of our Sales team. The Retention Consultant responsible for building dealership retention through customer contact which occurs throughout the vehicle ownership lifecycle.

The Retention Consultant will assist service, Sales (New and Used) as well as the Finance department and, in the driveway, finance end of month/ term lead generation, lost leads follow up, database lead generation. etc.

This is a busy and rewarding role requiring a positive attitude and a goal orientated mindset.  You will be working toward the challenge of daily targets that when achieved, will see you rewarded through our attractive incentive plan.

You’ll make an impact by:

• Retention through customer contact, following up the vehicle ownership lifecycle.
• The Retention Consultant will assist service department
• Assist finance with end of month/ term procedures
• Follow up of on lost leads, database lead generation.
• Having previous telephone-based, appointment-setting customer service experience, preferably within the automotive industry.
• System and process orientated
• A dynamic and confident individual who is passionate about customer service
• Work effectively and efficiently in a team environment
• Ability to work toward daily KPI's
• Perform follow-up/outbound calls and convert to bookings

You will also be:

• An excellent communicator and collaborator with strong verbal, written, listening and interpersonal skills.
• A proactive problem solver who is process-driven and highly organised, with strong initiative and the ability to flex and adapt in a fast-paced environment.
• Able to meet operational deadlines and achieve set sales targets and profit margins.

Why Jowett Motor Group?

We’re a highly successful business driven by family values - and like a family, we’ll take care of you.

Here’s what you can expect in your career at Jowett Motor Group:

• Teamwork and family values are at our core. You’ll belong to a respectful, authentic and passionate team of people and leaders who champion each other, celebrate our successes and know that ‘life happens’.

• We keep improving as we grow, and growing as we improve. You’ll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career.

You’ll also enjoy a range of other benefits:

• Be rewarded for your contribution with generous remuneration, achievable monthly commissions and an annual salary review.
• Accelerate your skills and career with ongoing training and development (both face-to-face and online), a strong focus on internal promotions.
• We celebrate our success and each other with team recognition events, birthday cakes, monthly barbecues and our highly anticipated group-wide Christmas party.
• Employee Assistance Program, and generous discounts across major retailers through our Pitstop Reward Gateway.

Ready to accelerate your career?

Join Jowett Motor Group and achieve your potential.

For more information about a career at Jowett Motor Group, please check out our website www.jmgpl.com.au/careers

Jowett Motor Group’s continued success is thanks to every person on our team and the different perspectives, experiences and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply.

We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.

PLEASE NOTE:  All employees must successfully complete a National Police Check prior to commencement.