Sales Concierge - Waverley BMW

Ready to make your skills count with a team that values you? Bring your work ethic, initiative & customer focus, and drive your exceptional career.

Exceptional experiences – for customers & your career

Do you want to be part of a high-performing business that treats you like family?

At Jowett Motor Group, we exist to deliver exceptional experiences - for our customers, our team members, and our brand partners.

From buying a car, to building a career, to creating meaningful partnerships, exceptional experiences make life better for everyone. As a progressive, family-owned, award-winning group with multiple BMW and Honda dealerships, we get to make that happen every day.

It takes a team to win, and our team is growing - which is why we need you.

Join us as a Sales Concierge and help us achieve excellence - for our clients, our business and brand partners, and your rewarding career.  In this role you will provide exceptional customer service with your vibrant ‘can do’ attitude to all our guests, whilst also controlling the dealership traffic logs – spreadsheet and web-based CRM in conjunction with the new and used sales team. You will also assist in phone coverage and set the standards for the dealership in professional appearance and customer experience.

About the opportunity:

Day to day duties includes but are not limited to:

• Determine the nature and purpose of the visit by all people entering the business and escort them to their specific destination.
• If a Sales enquiry, capture their details and introduce to an appropriate salesperson and advise the Sales Manager
• Ensure that all incoming and outgoing customer requirements verbal or written, regardless of their nature, are dealt with promptly and in an attentive and skilled manner.
• Offer refreshments to all visitors to the dealership for both Sales & Service.
• Ensure the highest level of Customer Experience is delivered.
• Ensure the reception, customer café, and lounge areas are always maintained.
• Provide phone coverage and overflow to Reception as required.
• Liaise with Service Advisors and workshop staff to communicate customer needs, requirements, or updates.
• Answer incoming calls, provide information to assist, or refer them to an appropriate contact, either within the business or elsewhere

The ideal candidates will have the following attributes:

• Exceptional communication skills, both written and verbal
• Impeccable personal presentation standards
• Willingness to go above and beyond in the pursuit of customer satisfaction
• Previous experience in customer service positions
• The ability to maintain composure under pressure
• Current Driver’s License
• Ability to work in a fast-paced environment 

You will also be:

• An excellent communicator and collaborator with strong verbal, written, listening and interpersonal skills.
• A proactive problem solver who is process-driven and highly organised, with strong initiative and the ability to flex and adapt in a fast-paced environment.
• Able to meet operational deadlines and achieve set sales targets and profit margins.

Why Jowett Motor Group?

We’re a highly successful business driven by family values - and like a family, we’ll take care of you.

Here’s what you can expect in your career at Jowett Motor Group:

• Teamwork and family values are at our core. You’ll belong to a respectful, authentic and passionate team of people and leaders who champion each other, celebrate our successes and know that ‘life happens’.

• We keep improving as we grow, and growing as we improve. You’ll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career.

You’ll also enjoy a range of other benefits:

• Be rewarded for your contribution with generous remuneration, achievable monthly commissions and an annual salary review.
• Accelerate your skills and career with ongoing training and development (both face-to-face and online), a strong focus on internal promotions.
• We celebrate our success and each other with team recognition events, birthday cakes, monthly barbecues and our highly anticipated group-wide Christmas party.
• Employee Assistance Program, and generous discounts across major retailers through our Pitstop Reward Gateway.

Ready to accelerate your career?

Join Jowett Motor Group and achieve your potential.

For more information about a career at Jowett Motor Group, please check out our website www.jmgpl.com.au/careers

Jowett Motor Group’s continued success is thanks to every person on our team and the different perspectives, experiences and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply.

We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.

PLEASE NOTE:  All employees must successfully complete a National Police Check prior to commencement.