Call Centre Consultant - South Yarra BMW

About us: 

At South Yarra BMW, our commitment to genuine service puts customers first, ensuring an experience that exceeds expectations every time.

As an employee who chooses to join South Yarra BMW, you will also be welcomed into the Jowett Motor Group family.  JMG was established in 2001 with the opening of its Honda dealership in Doncaster, since then it has continued to establish itself as an automotive destination.  JMG welcomed its first BMW dealership in 2013 and has since opened 3 more becoming a key member of the BMW network.

JMG prides itself on being family owned and operated, from this pride we have developed a strong workplace culture built from family values. 

About the role:

South Yarra BMW presents an exciting opportunity for a customer obsessed Call Centre Consultant to join our Service team.  As a Call Centre Consultant, you are responsible for proactively communicating and reengaging with lapsed customers to generate additional service appointments and effectively handle enquiry or objections to generate service bookings.

We operate a 5-day week Monday to Friday.

Our Ideal Candidate: 

The skills and experience you will bring to this role include:

• Previous experience in the Automotive Industry is desirable
• Confidence to sell and negotiate
• Committed to providing an excellent customer experience. Every time.
• A strong work ethic and attention to detail 
• Excellent time management skills 
• Flexibility to adapt to our customers’ needs
• Ability to work in a fast-paced environment 
• Excellent Communication Skills 

As a Call Centre Consultant, you will be responsible for:

• Booking inbound and outbound service inquiry using the relevant booking system
• Responding to personal, telephone or written inquiries and requests and arranging bookings to facilitate the timeliness of servicing of motor vehicles.
• Accurately recording customer and vehicle and service to be undertaken.
• Efficiently undertaking necessary administration duties which may include word processing, data entry, filing, mail despatch, facsimile, or photocopying equipment operation.
• Managing sales and service follow-up calls in a professional, consistent, and timely manner
• Promptly and thoroughly resolving customer concerns using established methods and processes
• Reviewing and maintaining customer profiles for data accuracy and integrity
• Conducting customer retention campaigns via phone using established methods and processes
• Evaluating and identifying opportunities to improve the customer experience
• Adapting a mature attitude with sensitivity to our customers confidential information
• Maintaining a call centre database by entering information
• Receiving inbound calls and enquires from existing clients
• Adapting and navigating through change
• Managing large amounts of outbound/Inbound calls in a timely manner
• Keeping record of all conversations in our call centre database in a comprehensible way
• Maintaining call logs
• Establishing a strong telephone presence and ability to communicate effectively with automotive customers

What we offer:

• Professional development opportunities, business exposure and training
• A safe, friendly, and supportive team environment which encourages internal progression
• Access to Employee Benefits which includes discounts across major retailers

If you are ready to become the newest member of the South Yarra BMW, then apply today!

PLEASE NOTE: All employees must successfully complete a national police check.